Terms and Conditions

These conditions of use govern your access to and use of the Planet 7 Casino website, your player account, casino games, payments, promotions, and related services (together, the “services”). Planet 7 Casino is the operator of the platform.

By visiting the website, registering an account, depositing, playing, or otherwise using the services, you agree to follow these service terms. This page is designed to set clear expectations and explain the main rules, rights, and responsibilities that apply when you play with Planet 7 Casino.

Adults Only - Where You Can (and Can’t) Play

Planet 7 Casino is intended for adults only. You must be of legal gambling age in the jurisdiction where you are located when you access the services.

Online gambling laws vary by location. It is your responsibility to ensure that using the services is lawful where you are. Planet 7 Casino may restrict or block access in certain countries, states, territories, or regions, and may ask you to confirm your location at any time.

Setting Up Your Account - Keep It Accurate and In Your Name

To use the services, you’ll need to create a player account. When registering, you agree that:

• The information you provide is true, accurate, and kept up to date (including your name, address, email, and phone number).
• Your account is registered in your own legal name and for your personal use.
• You will not create more accounts than the operator allows, and you will not use another person’s account.

If your details change, you’re expected to update them promptly. Incomplete, misleading, or false information can affect verification, payments, and eligibility for certain offers.

Verification Checks - Why Documents May Be Requested

To help protect players and the platform, Planet 7 Casino may request documents or additional information to verify details such as:

• Identity and age
• Address
• Payment method ownership (for example, confirming a card or e-wallet belongs to you)
• Source of funds or other information required for security and compliance checks

Verification may be requested at registration, before a withdrawal is processed, when account details change, or when certain activity triggers a routine review. If you do not provide requested information within a reasonable time, access to some services (including withdrawals and promotions) may be limited until verification is completed.

Your Account Security - You’re Responsible for Activity Under Your Login

You are responsible for keeping your login credentials confidential and for all activity that occurs through your account, whether authorized by you or not.

Your account is personal and may not be shared, transferred, sold, or used by anyone else. If you believe your account has been accessed without permission, contact support as soon as possible so the account can be reviewed and secured.

Deposits, Withdrawals, and Account Balances - What to Expect

Planet 7 Casino supports multiple payment options, which may include Visa, MasterCard, American Express, Discover, Bank Wire Transfer, Neteller, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), and Tether (USDT). Available methods, processing times, fees, limits, and eligibility can vary by location, account status, and selected payment method.

Key points to understand:

• Deposits and withdrawals may be subject to minimum and maximum limits.
• Withdrawal requests can be reviewed before approval, including checks for verification, account security, and promotion conditions.
• The operator may apply reasonable checks to help prevent fraud, chargeback abuse, or unauthorized transactions.
• Your displayed balance may include separate amounts (for example, cash funds and bonus funds) depending on the promotion you’re using.

If a payment method becomes unavailable, Planet 7 Casino may require an alternative withdrawal method that can be verified as belonging to you.

Bonus Offers - Read the Bonus Terms Before You Play

Bonuses, free spins, and promotional offers may come with additional bonus terms that apply alongside these platform rules. When you claim an offer, you agree to follow the requirements tied to that specific promotion.

Common promotion rules may include:

• Eligibility requirements (such as new-player limitations or location restrictions)
• Wagering requirements and contribution rates by game type
• Time limits for using a bonus
• Game restrictions or excluded titles
• Maximum bet limits during bonus play (for example, a $10 per spin cap during bonus wagering)
• Maximum conversion or withdrawal limits (often applied to no-deposit offers)

Planet 7 Casino may offer different promotion types, including deposit bonuses, no-deposit chips, and free spins. For example, no-deposit offers may have a maximum cashout (commonly up to $100), while certain deposit offers may have different caps or no cashout limits depending on the promotion rules.

Bonus funds are typically non-withdrawable until the applicable requirements are completed. If a promotion is described as “sticky,” bonus amounts remain separate from cash balances and cannot be withdrawn as cash.

For offer details that change over time (such as monthly promotions), the promotion-specific rules displayed at the time you opt in or enter a code will control.

Game Access and Platform Availability - Services Can Change

Planet 7 Casino aims to provide reliable access to games and services, but availability may vary due to:

• Location or regulatory restrictions
• Device or browser compatibility
• Scheduled maintenance or software updates
• Network interruptions or technical issues
• Provider changes or game retirement

Games, promotions, and site features may be added, removed, suspended, or limited at any time. Not all games or offers will be available in every country or on every device, and access may not be continuous.

Fair Play Standards - What’s Not Allowed

Planet 7 Casino expects fair, honest use of the services. Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes
• Fraud, deception, or the use of false information
• Collusion with other players or coordinated play intended to bypass platform rules
• Chargeback abuse or attempting to reverse legitimate transactions
• Bonus misuse (including creating multiple accounts to claim offers or playing in restricted ways to gain an unfair advantage)
• Attempting to manipulate games, outcomes, systems, promotions, or payment processes
• Using unauthorized software, scripts, bots, or automated methods
• Allowing any other person to access or use your account

If a promotion has specific game restrictions (including excluded games or contribution limits), play that violates those restrictions may result in the bonus being removed and related winnings being adjusted in line with the relevant bonus terms.

When Planet 7 Casino May Restrict or Close an Account

To protect players and the integrity of the services, Planet 7 Casino may, where reasonably necessary:

• Refuse service or restrict access in certain locations
• Limit participation in promotions
• Suspend or remove bonuses that were granted in error or used outside the applicable rules
• Pause withdrawals or freeze transactions while an account is reviewed
• Suspend or close accounts where the operator reasonably believes the rules have been broken, verification remains incomplete, or misuse has occurred

Any action taken is intended to be proportionate to the situation and consistent with maintaining a safe, fair platform.

Human Errors and Technical Issues - How They’re Handled

From time to time, issues can occur, such as:

• Game malfunctions or interrupted sessions
• Display errors (including incorrect balances or game information)
• Pricing, payout, or promotion configuration mistakes
• Transaction processing delays or duplicate entries caused by technical faults

Planet 7 Casino reserves the right to correct obvious errors and to address the impact of technical problems in a fair and reasonable way. Where a game or system issue affects outcomes, related wagers, bonus awards, or winnings may be adjusted to reflect what should have occurred under normal operation.

Responsible Gaming - Keep Play in Control

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or feels difficult to manage, take a break and seek support.

Planet 7 Casino may offer player protection tools such as limits or account restrictions in some cases. You’re encouraged to use responsible gaming options that help you stay in control. You can also review guidance on our Responsible Gaming page.

Website Content and Brand Materials - Intellectual Property

The website and its content - including branding, logos, design, text, graphics, and software elements - are owned by Planet 7 Casino or used under license from third parties.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its materials without written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the services may be provided by third parties, such as game developers, payment processors, identity verification services, and hosting providers. For example, Planet 7 Casino may offer games powered by Real Time Gaming.

Because these services rely on external providers, certain features may be affected by their availability, operational limits, or technical updates. The operator may also provide links to third-party sites or tools. Planet 7 Casino is not responsible for the content or practices of third-party websites, and you should review their terms where relevant.

Liability Limits - A Fair, Practical Standard

Planet 7 Casino works to operate the services responsibly, but it cannot accept responsibility for losses or damages arising from circumstances beyond reasonable control or from misuse of the platform. This may include:

• Service interruptions, delays, or system outages
• Device, browser, or internet connection issues on the user’s side
• Mistakes made by the user (such as sending payments to the wrong address or entering incorrect details)
• Failures or disruptions caused by third-party providers
• Events that could not reasonably be anticipated or prevented (for example, certain network failures or force majeure events)

Nothing in these service terms limits liability where it cannot be limited under applicable law.

“As Is” and “As Available” - No Promises of Constant Access

The website, games, and services are provided on an “as is” and “as available” basis. Planet 7 Casino cannot promise that access will always be uninterrupted, that every feature will always be available, or that the platform will always operate without errors.

Updates to These Service Terms

Planet 7 Casino may update these conditions of use from time to time to reflect operational changes, security improvements, legal requirements, or service updates. The most recent version posted on the website will apply from the date it is published, unless stated otherwise.

You should review this page periodically. Continued use of the services after an update means you accept the revised terms.

Other Policies You May Need to Review

These service terms work alongside other policies and rules published on the website, including the Privacy Policy, Cookie Policy, promotion rules or bonus terms, and any applicable AML/KYC-related policy guidance where provided. If a promotion includes specific rules, those promotion rules apply to participation in that offer.

Contact Planet 7 Casino Support

If you have questions about these site terms, your account, verification, payments, or promotions, you can reach Planet 7 Casino through official support channels:

• Email: help@planet7casino.com
• Phone (USA/CANADA Toll Free): 1-888-402-2065
• Phone (International): 1-888-402-2065
• Live chat: available on the website when enabled

Using Planet 7 Casino means following clear platform rules designed to protect players, support fair play, and explain how the services work. If anything here is unclear, contact support before you deposit or play so expectations are set from the start.