FAQ

Setting up your Planet 7 Casino account takes just a few minutes. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details, including your name, email address, and preferred currency (USD). Create a unique username and secure password, and be sure to provide accurate information as this will be verified during withdrawal processes. After submitting the form, check your email for a verification link to activate your account. Once verified, you can make your first deposit and claim your welcome bonus. For security purposes, you may need to complete identity verification by providing documentation such as a photo ID and proof of address before your first withdrawal. Your information is protected with advanced encryption technology to ensure your personal and financial details remain secure.

Planet 7 Casino provides one of the most generous welcome packages in the industry, with up to $7,777 in bonus funds spread across your first eight deposits. Use bonus code 1PLANET on your first deposit to receive a 100% match up to $777, then continue with codes 2PLANET through 8PLANET for subsequent deposits. New players can also claim a $25 Free Chip with code 25FREECHIP—no deposit required—perfect for testing our games with real money winning potential. This no-deposit bonus comes with a 30x wagering requirement and a maximum cashout of $100. Additionally, we offer 50 Free Spins on select slot games for new members, also with a $100 maximum cashout limit. Our welcome offers are designed to maximize your playing power from the moment you join, giving you multiple opportunities to experience our extensive game collection while chasing those big wins.

Claiming No Deposit Bonus Codes at Planet 7 Casino is straightforward. After creating and verifying your account, navigate to the cashier section and select 'Redeem Coupon.' Enter the bonus code (such as 25FREECHIP for our standard $25 free chip or LIBRE25 for 25 free spins on Lucha Libre 2) and click 'Redeem.' The bonus will be credited to your account instantly. For the latest promotions, we offer codes like TAKEFREE30 for a $30 bonus (valid until April 12, 2025) and seasonal offers up to $100 in no-deposit funds or 150 free spins. Remember that no-deposit bonuses typically have wagering requirements (usually 30-40x the bonus amount) and maximum cashout limits (often $100). These bonuses allow you to play real money games without risking your own funds, giving you a chance to win actual cash while exploring our game selection. Always check the specific terms for each bonus code, as game restrictions may apply.

Planet 7 Casino offers multiple secure payment options to accommodate your preferences. For deposits, we accept major credit cards including Visa, MasterCard, JCB, and Diners Club. We also support e-wallet services like Neteller, Skrill (formerly Moneybookers), Click2Pay, EcoCard, UseMyWallet, MyPayLinQ, and eWalletXpress. For players preferring cryptocurrency, we accept Bitcoin (BTC), providing enhanced privacy and faster transaction times. All deposits are processed instantly, allowing you to start playing immediately. For withdrawals, you can use most of the same methods, with processing times varying by option—e-wallets typically process within 24-48 hours, while credit card withdrawals may take 3-5 business days. Cryptocurrency withdrawals are often the fastest option. All transactions are conducted in USD and protected by advanced encryption technology. Remember to complete the verification process before requesting your first withdrawal to ensure smooth processing.

Yes, Planet 7 Casino operates under strict licensing and regulatory standards to ensure fair play and player protection. Our operations comply with international gaming regulations, and we maintain transparency in all aspects of our service. The casino is GLI Certified (Gaming Laboratories International), which means our Random Number Generator (RNG) is regularly tested to guarantee genuinely random and fair game outcomes. We implement industry-standard security measures, including advanced SSL encryption technology, to protect all player data and financial transactions. Our commitment to responsible gaming includes self-exclusion options and deposit limits to help players maintain control over their gaming activities. We also adhere to strict anti-money laundering (AML) and Know Your Customer (KYC) protocols as required by regulatory authorities. These measures collectively ensure that Planet 7 Casino provides a secure, fair, and responsible gaming environment where players can enjoy their favorite games with confidence.

Planet 7 Casino offers round-the-clock customer support through multiple channels to ensure you always have assistance when needed. For immediate help, our toll-free phone line 1-888-402-2065 is available to players in the USA and Canada. International players can also reach us at the same number. If you prefer written communication, email our general support team at help@planet7casino.com for comprehensive assistance with any issues or questions. Our highly trained support agents are available 24/7, 365 days a year, with no holidays or downtime. They can assist with account questions, bonus information, technical issues, payment processing, and game-related inquiries. We pride ourselves on quick response times—typically under 5 minutes for live support and within a few hours for email inquiries. All support is provided in English by knowledgeable staff who understand the nuances of online casino gaming and can effectively resolve most issues on first contact.